Great Northern Food Hall - Food Runner

New York, United States Part-time

Under the direction of the Front-of-House Management Team, the Food Runner cleans, stocks and maintains the expediting station and assists in the timely delivery of food items to guests in the food hall following proper steps of service. The primary responsibility is to ensure our extraordinary guest service standards are maintained at all times.


Essential Duties and Responsibilities

  • Maintains a visible presence on the floor and regular guest interaction during business periods.
  • Maintains daily knowledge of all company promotions, tournaments, special events, etc.
  • Makes sure MeyersUSA’s highest quality standards of Food and Beverage service and products are maintained.
  • Serves all guests according to established standards of service.
  • Delivers all items in a timely and courteous manner.
  • Assists Server as necessary with established pre-bus and pre-set standards.
  • Assists Bartender by restocking items and keeping bar area clean and organized.
  • Cleans tables, takes plates, utensils and drinkware to be washed, and resets tables for the next service.
  • Is Knowledgeable of restaurant seating plans including sections, table numbers and seat numbers; knowledgeable of ordering systems and expediting systems.
  • Communicates with Kitchen Expeditor and Back-of-House team; checks order duplicates for correctness; communicates discrepancies to the team.
  • Must maintain and restock all venue supplies according to company standards of time, levels, order and appearance.
  • Is familiar with all menus; menu specifications; menu abbreviations.
  • Completes all set-up and closing duties in a timely fashion.
  • Relays guest complaints and compliments to the appropriate management, FOH and BOH, in a timely fashion.
  • Maintains knowledge of menu cuisine, wine list, special items, etc. featured in the restaurant.
  • Demonstrates a courteous, friendly, congenial, polite, professional and efficient attitude.
  • Maintains a clean, safe, hazard-free work environment within area of responsibility.
  • Performs all other related and compatible duties as assigned.