The Bar - Host/Hostess

New York, United States Part-time

Located in Grand Central Terminal, Great Northern Food Hall is a destination for foodies and busy New Yorkers alike, a place to grab a quick bite on the go or to share a meal and unwind in an informal setting of Scandinavian hospitality. Great Northern Food Hall offers Nordic inspired food with seasonal menus that showcase the New York region's best produce.We are searching for Team Members who can work in a fast-paced environment, work as a team, and make our guests happy with exceptional hospitality.

This is a weekday part time position only.

Essential Duties & Responsibilities:

  • Handles all guest concerns and complaints in a professional manner and further communicates these to the management team.
  • Maintains a visible presence on the floor and regular guest interaction during business periods.
  • Maintains daily knowledge of all restaurant private events, special events and dinners, and holidays.
  • Makes sure MeyersUSA’s highest quality standards of Food and Beverage service and products are maintained.
  • Operates the computer and reservation system with accuracy and appropriate speed.
  • Greets, accompanies and seats guests at an appropriate walking pace for the guest according to station charts, rotation guidelines and departmental procedures.
  • Oversees the hosts in seating guests, maintaining the restaurant and restrooms, and keeping the Management team informed of the dining room status.
  • Assists in table setting and general dining room maintenance.
  • Is familiar with all menus; menu specifications; menu abbreviations; Maintains knowledge of menu cuisine, wine list, special items, etc. featured in the restaurant.
  • Is familiar with all POS systems, pre-check and cashiering procedures; Is able to sell gift certificates.
  • Demonstrates a courteous, friendly, congenial, polite, professional and efficient attitude..

Skills and Qualifications:

  • Customer service orientation should consist of organization, ability to handle multiple tasks simultaneously and the ability to work in teams in a fast-paced environment.
  • Must provide overview over the Host team to prepare and serve delicious and safe food to our patrons while meeting or exceeding our business objectives.
  • Must be a natural service provider who assure their assigned area is operating smoothly and efficiently while providing a great Guest experience. Nurture a culture of happiness, self-awareness, measurement, and continuous improvements.
  • Must be detail oriented and self-driven in order to resolve basic operational issues in a timely manner and conduct oneself as a role model.
  • Guest service orientation should consist of organization, ability to handle multiple tasks simultaneously, ability to work in teams, ability to record orders, and entering orders as required into POS system.
  • Required to become familiar with the menu, and standard operational procedures for the restaurant, equal to what is expected by the servers and bartenders.

Education and Experience:

  • Team-service experience is strongly recommended and a minimum of six (6) months of experience from a comparable establishment required.