Agern - Assistant General Manager

New York, United States | Agern - FoH | Full-time



Founded by Claus Meyer and led by Danish chef Jeppe Kil Andersen, Agern Restaurant sits in the heart of New York – Grand Central Terminal. Agern Restaurant is a Nordic-inspired Michelin restaurant located in Grand Central Terminal. Agern has been Michelin since 2017 and received 3*** from the NY Times. Nordic or Scandinavian cuisine is simple, wholesome and seasonally prepared, predominantly based on produce sourced from the local region but rooted in Scandinavian hospitality served in an informal atmosphere.


The Assistant General Manager at Agern will be responsible for daily floor operations and maintaining service standards for the restaurant. They will oversee Front of House employee relations in all capacities, as well as handling scheduling and staffing, payroll editing, cost control procedures and ensuring a comfortable and memorable guest experience. Knowledge of and adherence to all applicable laws, policies and procedures, as well as consistently working towards creating and maintaining a high-quality staff are all the responsibilities of the Front of House Manager as well.


Here is your chance to be a part of a restaurant that will provide you an opportunity for rapid career advancement and skills training.


Benefits Include:

  • Full Health, Dental, and Vision Insurance
  • A great work/life balance with plenty of Paid Time Off
  • Paid Volunteering Time Off 
  • Free Shift Meals
  • 401(k) Matching
  • College Tuition Reduction Program through a partnership with Monroe College
  • Discount program for movies, concerts, car rentals, broadway shows, and many more 


Essential Duties and Responsibilities:

  • Handles all guest concerns and complaints if they arise 
  • Maintains a visible presence on the floor and interacts with guests and team members. 
  • Assists in all aspects of employee relations, including but not limited to hiring, disciplining, developing, coaching, mediating, recognizing, and evaluation team members according to MeyersUSA guidelines and policies. 
  • Communicates to the team all company promotions and initiatives on a daily basis through shift meetings of any adjustments to menu, and events scheduled. Solicits feedback from the team to continuously drive operational improvements and motivate the team. 
  • Assists the front-of-house (FoH) management team in ordering supplies as needed; communicates equipment and maintenance needs to the direct reports and finds solutions to these issues. 
  • Ensures adherence to all cost control procedures, such as voids, discounts, comps, etc., and ensures all team members understand and follow those procedures. 
  • Assists in development and/or implementation of all schedules and rotations; adjusts or balances the staffing levels in order to control labor costs without sacrificing guest service. 
  • Assigns sections and breaks for team members and makes sure to release team members once their station and section has been organized and communicated. 
  • Monitors full Team Member compliance associated with responsibility of food handling and serving alcohol. 

Skills & Requirements

  • A minimum of 3 years of Michelin restaurant management experience.
  • Should have completed WSET 1 or equivalent
  • Demonstrate strong financial, managerial, organizational and leadership skills
  • Maintain a professional demeanor at all times with guests, peers and staff members
  • A commitment to excellence and team success
  • A positive and self-motivated disposition, with the desire to learn and grow professionally 
  • Strong leadership and management skills, with ability to motivate, coach, and inspire service team members
  • Working during weekends, holidays and peak business periods are required, including working any shift/ day designed by the department.
  • Must provide leadership over the front-of-house (FOH) team to prepare and serve delicious and safe food to our guests while meeting or exceeding our business objectives
  • Proficiency with Microsoft Office (Outlook, Excel, PowerPoint, etc.) applications is required. 
  • Familiarity with POS and Reservations systems software systems highly preferred
  • The ability to clearly communicate operational tasks in English is required. Must demonstrate proficient English writing skills and must be effective in engaging with our Guests to listen to their feedback and resolve their concerns. 
  • Must obtain Food Handler/Food Protection-certified within 6 months of employment.