Agern - Host/Hostess

New York, United States Part-time

Under the direction of the Front-of-House Management Team, the Host greets guests, makes and manages reservations, answers the phone, obtains seating preferences and requests, ushers and seats guest and assists in dining room maintenance and table setting. The Host must have a pleasant and friendly demeanor, and his/her primary responsibility is to ensure our extraordinary guest service standards are maintained at all times.

Essential Duties and Responsibilities:

  • Handles all guest concerns and complaints in a professional manner and further communicates these to the management team.
  • Maintains a visible presence on the floor and regular guest interaction during business periods.
  • Maintains daily knowledge of all company promotions, tournaments, special events, etc.
  • Makes sure MeyersUSA’s highest quality standards of Food and Beverage service and products are maintained.
  • Operates the computer and reservation system with accuracy and appropriate speed.
  • Receives reservations and answers in-person and telephone inquiries.
  • Greets, accompanies and seats guests at an appropriate walking pace for the guest according to station charts, rotation guidelines and departmental procedures.
  • Is familiar with all menus; menu specifications; menu abbreviations; Maintains knowledge of menu cuisine, wine list, special items, etc. featured in the restaurant.
  • Demonstrates a courteous, friendly, congenial, polite, professional and efficient attitude.
  • Maintains a clean, safe, hazard-free work environment within area of responsibility.
  • Performs all other related and compatible duties as assigned.

 

Skills and Qualifications:

  • Working during weekends, holidays and peak business periods may be required, including working any shift/day designated by the department.
  • Customer service orientation should consist of organization, ability to handle multiple tasks simultaneously and the ability to work in teams in a face-paced environment.
  • The ability to understand requests, ask questions and ensure guest’s satisfaction with sufficient English skills is required.
  • The ability to add, subtract, multiply and divide in all units of measure is also required.
  • A High School diploma or GED perferred.
  • A minimum of six (6) months of experience prior cashier/money handling experience required.
  • Team-service experience is strongly recommended and a minimum of six (6) months of experience from a comparable establishment required.